• Your estimated delivery time will be shown at checkout and depends on processing time, production time, and shipping method.

• Once your order is shipped, you will receive tracking information by email.

• Standard shipping usually takes 8-12 business days

• Once your order enters production or has been shipped, the delivery address cannot be changed.

• Delivery times may vary depending on your location, holidays, and shipping conditions.

At Zhexudai, we strive to ensure that every package is delivered on time and in good condition. However, once a package has left our facility, we have very limited control over its handling. Below is some guidance, depending on your situation.

Checking Your Package Status

If you have any concerns about the status of your package, you can check the status of your order and entering your Email Address and Order Number.

There you can view your tracking details and any available delivery photos. If you need further assistance with an order that has already shipped, you may also contact the carrier directly for more details.

Lost or Stolen Packages

Occasionally, carriers may mistakenly mark packages as "Delivered" before they are actually dropped off. If your package shows as delivered but you can't find it, we recommend first checking:

• Your porch, mailbox, garage, or any other safe locations around your property.
• With your neighbors, doorman, building manager, or leasing office

How to Add Expedited Shipping to New Orders

To select expedited shipping for your purchase, follow these steps during checkout:

1. Add items to your shopping bag and proceed to checkout.
2. Enter your shipping address and click "Continue to Shipping".
3. Under "Shipping Method", you'll find the available shipping methods and pricing for each. From there, you can select "Expedited Shipping".

Limitations

Expedited shipping is exclusively available in the US, Canada, and the UK.

Please note that expedited shipping is not available for:

• Select Items: Try-On dresses, final sale items, accessories*, swatches, flower girl dresses*, boys' suits and shirts*, junior bridesmaid dresses*, and junior formal dresses*.In the US, safety testing requirements exclude items marked with * from expedited shipping.
• Mixed Orders: Orders containing both made to order and ready made items, or items with and without rush production
• Locations: Select remote regions

Rush Production is an optional service that speeds up the production time of select made-to-order dresses. When selected, your order is prioritized and made faster than standard production times.

Please note that Rush Production may not be available based on order volume.

How To Add Rush Production

To add Rush Production to your order, just follow these quick steps:

1. On the product page, choose your size, color, and other options.
2. Find the Rush Production option in the additional services section.
3. Select Rush Production to reduce the production time.
4. Click Add to Cart and complete checkout as usual.
   

Additional Fees

An additional non-refundable fee is charged for items ordered with rush production. The amount charged varies depending on the type of dress you order.

Please note that this fee directly supports the dressmaker working on your dress and is charged to cover the costs associated with prioritizing your order.

Limitations

• Available only for select made-to-order dresses.
• Cannot be applied to orders that have already been placed.
• Production timeframe and availability depend on dress complexity and the workload of our dressmakers.

📍 Delivery Address Requirements

Orders must be shipped to a valid residential or business address.

• P.O. Boxes: We are unable to deliver to P.O. Boxes.
  
• Incorrect Addresses: Please ensure your shipping address is accurate before placing your order. Once your order has entered production or has been shipped, we may not be able to change the delivery address.
  

🚚 Shipping Information

ZHEXUDAI orders are shipped internationally from Hong Kong.

We offer both standard and express shipping options.

• Standard Shipping: Estimated delivery time is 8-12 business days after shipment.
  

Because our dresses are shipped internationally from Hong Kong and can be relatively heavy, shipping costs may be higher than standard domestic delivery. Thank you for your understanding.

Delivery times may vary depending on your location, holidays, customs procedures, and carrier conditions.

Shipping fees are calculated based on your order details and the shipping method selected at checkout.

⚡ Express Shipping

Express shipping is available for eligible orders.

Please note that delivery times may be affected by:

• Made-to-order production time
  
• Remote locations
  
• Customs clearance
  
• Carrier delays
  

We strive to deliver your orders promptly, but delays caused by events beyond our control (e.g., strikes, natural disasters) may occur. While we make every effort to minimize disruptions, we cannot accept responsibility for additional costs or delays resulting from these circumstances. Thank you for your patience and understanding.

• In Production / Not Yet Shipped: Please refer to the estimated delivery window displayed directly on your order status page.
• In Transit / Already Shipped: Please refer to the carrier tracking information on the same page for the most accurate delivery information.

New Orders

To select expedited shipping for your purchase, follow these steps during checkout:

1. Add items to your shopping bag and proceed to checkout.
2. Enter your shipping address and click "Continue to Shipping".
3. Under "Shipping Method", you'll find the available shipping methods and pricing for each. From there, you can select "Expedited Shipping".

We absolutely understand that things happen and life changes, but at this time, our system unfortunately does not allow us to retroactively apply rush production or expedited shipping to preexisting orders. We apologize for any inconvenience this may cause.

If you are still within your cancellation window, you can cancel the entire order and place a new one with expedited shipping or rush production (please make sure the order is eligible for Rush Production or Expedited Shipping first).

We do not charge any extra fees for customs or duties. Any shipping expenses are taken care of during the checkout process.

At this time, we are unable to ship a single order to multiple locations. Each order can only be delivered to a single shipping address.

However, you can use these workarounds to ship items to different places:

• One Order and Forward Yourself: Place a single order to your address, then separate the items and ship them to your desired locations after the package arrives.
• Separate Orders: Place individual orders for each address by updating your shipping address at checkout for each separate transaction.

If you entered an incorrect address at checkout, please contact us as soon as possible and provide the correct shipping information.

• If your order has not started production or been shipped, we may be able to assist with an address change.
  
• If your order has started production or has been shipped, the address may not be changed.
  

Please confirm your shipping details before placing your order.

At Zhexudai, we strive to ensure that every package is delivered on time and in good condition. However, once a package has left our facility, we have very limited control over its handling. Below is some guidance, depending on your situation.

Checking Your Package Status

If you have any concerns about the status of your package, you can check the status of your order and entering your Email Address and Order Number.

There you can view your tracking details and any available delivery photos. If you need further assistance with an order that has already shipped, you may also contact the carrier directly for more details.

Lost or Stolen Packages

Occasionally, carriers may mistakenly mark packages as "Delivered" before they are actually dropped off. If your package shows as delivered but you can't find it, we recommend first checking:

• Your porch, mailbox, garage, or any other safe locations around your property.
• With your neighbors, doorman, building manager, or leasing office

While package delays arevery rare, any unexpected updates or tracking changes will be posted directly to your order status page in real time.