Terms of service
Can I get a discount for multiple dresses?
We offer competitive prices and special offers for customers purchasing multiple dresses, such as bridesmaid group orders. For more details, please contact our customer service team.
Can I modify my order after placing it?
If you need to make changes to your order, please contact us as soon as possible after placing your order.
Because most of our dresses are made-to-order, production will begin shortly after confirmation. Once production has started, changes may not be possible due to scheduling and customization requirements.
How can I check my order status?
Once your order is placed, you can check your order status through your account.
You can also contact our customer service team at any time for assistance.
Payment
What payment methods do you accept?
We accept major payment methods, including credit cards, debit cards, and PayPal.
Available payment methods may vary depending on your location.
Why was my payment declined?
If your payment is declined, it may be caused by your bank's security settings, card restrictions, or payment information issues.
Please try another payment method or contact your bank for assistance.
Is my payment information secure?
Yes. We use secure payment providers to protect your personal and payment information.
Your payment details are processed securely according to industry security standards.
How do I use a coupon code?
Enter your coupon code in the discount code box during checkout, then click apply.
If the coupon is valid, the discount will be automatically applied to your order.
Shipping
How long does shipping take?
Each dress is carefully prepared after your order is placed.
Production time depends on the style and customization options selected.
Shipping time depends on the shipping method chosen at checkout.
Please check our Shipping Policy for detailed information.
Can I change my shipping address?
If you need to change your shipping address, please contact us as soon as possible.
Once your order has entered the shipping process, the address may not be changed.
What happens if I miss my delivery?
If the delivery attempt fails, please contact the shipping carrier using the information provided in the delivery notification.
Additional delivery attempts or fees may apply depending on the carrier's policy.
Returns & Refunds
Can I return my dress?
Returns are accepted according to our Return & Refund Policy.
Because most dresses are made-to-order, returns are generally not accepted for reasons such as changing your mind, incorrect size selection, or personal preference.
Please review our Return Policy before placing your order.
How do I request a return?
Please contact our customer service team before returning any item.
Do not send products back without approval, as unauthorized returns may not be accepted.
When will I receive my refund?
Once your return is received and inspected, we will process your refund.
Approved refunds will be issued to your original payment method within 7-10 business days.
Products
How do I choose the right size?
Please refer to our size chart before placing your order.
We recommend carefully measuring yourself and selecting the size that best matches your measurements.
If you need help choosing a size, please contact our customer service team.
Do you offer custom sizing?
Yes. Selected dresses support custom sizing options.
You can provide your measurements during the ordering process for a more personalized fit.
Can I order different colors and sizes for the same style?
Yes. Most styles are available in multiple colors and sizes.
Please select your preferred color and size on the product page.
Will the color look exactly like the photos?
Colors may vary slightly due to differences in screen settings, device displays, and lighting conditions.
For the most accurate color selection, please refer to the product images and available color information.
Do you offer dress customization?
For selected styles, we may offer customization options.
Please contact our customer service team with your ideas, and we will check whether your request can be fulfilled.
Custom Services
What is Rush Production?
Rush Production is an additional service that reduces the normal production time.
Customers can select this option during purchase if they need their dress prepared faster.
Can I customize my measurements?
Yes. Custom Size allows you to provide your own measurements for a personalized fit.
Please ensure all measurements are accurate before submitting your order.
Account
Do I need an account to place an order?
No. You can place an order as a guest.
However, creating an account allows you to track orders, save information, and manage your purchases more easily.
How can I update my account information?
If you need to update your account information, please contact our customer service team for assistance.
What should I do if I have questions about my order?
You can check your order information through your account or contact our customer service team.
We will assist you with questions about products, orders, sizing, and shipping.